Privacy Policy

1. Introduction

Lanista Casino is committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We comply with the Privacy Act 2020 and other applicable New Zealand privacy legislation. Please read this policy carefully to understand our practices regarding your personal data.

2. Data Controller Information

Lanista Casino is the data controller responsible for your personal information. We are committed to being transparent about how we handle your data and to providing you with meaningful choices about your information.

3. What Data We Collect

Personal Information

When you register an account or interact with Lanista Casino, we collect personal information including:

• Full name and date of birth
• Email address and phone number
• Residential address and postal code
• Payment and banking details
• Identity verification documents
• Account preferences and communication choices

Technical Information

We automatically collect technical data about your interactions with our platform:

• IP address and device identifiers
• Browser type and operating system
• Pages visited and time spent on site
• Links clicked and features used
• Referring website information
• Geographic location data (approximate)

Gaming Information

To provide our services, we collect information related to your gaming activity:

• Wagering history and bet amounts
• Games played and gaming patterns
• Account balance and transaction history
• Login frequency and session duration
• Deposit and withdrawal records
• Bonus usage and promotional participation

4. How We Use Your Data

Lanista Casino uses the information we collect for the following purposes:

• Creating and managing your account and verifying your identity
• Processing deposits, withdrawals, and other financial transactions
• Providing customer support and responding to your inquiries
• Detecting, preventing, and addressing fraud and security issues
• Complying with legal obligations and responsible gambling requirements
• Personalizing your gaming experience and recommending relevant games
• Sending promotional offers and marketing communications (with your consent)
• Analyzing usage patterns to improve our services
• Conducting internal research and statistical analysis
• Enforcing our terms and conditions and other agreements

5. Cookies and Tracking Technologies

Lanista Casino uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us remember your preferences and improve our services.

• Essential Cookies: Required for account functionality, security, and transaction processing
• Performance Cookies: Help us understand how users interact with our platform
• Marketing Cookies: Used to deliver targeted advertising and track campaign effectiveness

You can control cookie settings through your browser preferences, though disabling certain cookies may affect your ability to use some features of Lanista Casino.

6. Data Sharing with Third Parties

Lanista Casino does not sell your personal information. However, we may share your data with carefully selected third parties for legitimate business purposes:

• Payment Processors: To securely process your deposits and withdrawals
• Identity Verification Providers: To comply with Know Your Customer (KYC) requirements
• Legal and Regulatory Authorities: When required by law or to prevent illegal activities
• Responsible Gambling Organizations: To support self-exclusion and harm prevention programs
• Service Providers: Data analytics, hosting, and customer support vendors bound by confidentiality obligations

All third parties are required to maintain the confidentiality and security of your information.

7. Data Retention Period

Lanista Casino retains your personal information for as long as necessary to provide our services and comply with legal obligations:

• Active account information is retained during your membership
• Financial transaction records are retained for at least seven years for compliance purposes
• Identity verification documents are retained for the duration of your account plus seven years
• Marketing data is retained until you opt out or your account is closed
• Closed account data may be retained for legal, regulatory, or fraud prevention purposes

8. Your Rights

Under the Privacy Act 2020, you have the following rights regarding your personal information:

• Right of Access: You can request a copy of the personal information Lanista Casino holds about you
• Right to Correction: You can request that inaccurate or incomplete information be corrected
• Right to Object: You can object to certain uses of your data, including marketing communications
• Right to Erasure: In certain circumstances, you can request deletion of your personal data
• Right to Complain: You can lodge a complaint with the Privacy Commissioner if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the details provided in the Contact Information section below.

9. Security Measures

Lanista Casino implements comprehensive security measures to protect your personal information from unauthorized access, alteration, and disclosure:

• SSL encryption for all data transmitted between your device and our servers
• Secure password requirements and multi-factor authentication options
• Regular security audits and vulnerability assessments
• Restricted access to personal information on a need-to-know basis
• Secure data storage with physical and digital access controls
• Employee training on data protection and privacy practices

While we maintain strict security protocols, no online platform is completely immune to security breaches. We recommend using strong passwords and keeping your login credentials confidential.

10. Changes to This Policy

Lanista Casino may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any material changes will be communicated to you via email or through a prominent notice on our website. Your continued use of Lanista Casino following the posting of revised policy terms constitutes your acceptance of those changes.

We recommend reviewing this policy regularly to stay informed about how we protect your privacy.

11. Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how Lanista Casino handles your personal information, please contact us:

• Email: [email protected]
• Mailing Address: Lanista Casino, Auckland, New Zealand

You can also review our Responsible Gambling and Terms and Conditions pages for additional information about our commitment to player protection.