Responsible Gambling at Lanista Casino

Our Commitment to Responsible Gambling

At Lanista Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players. We recognise that gambling should be entertainment, and we take our responsibility to protect our players seriously. We actively promote responsible gambling practices and provide tools and support to help you maintain control of your gaming activity.

We operate under a strict regulatory framework and comply with all applicable gambling laws and regulations in New Zealand. Responsible gambling is not just a compliance obligation—it is a core value of our organisation.

Recognising Problem Gambling

Problem gambling can develop gradually, and it is important to recognise the warning signs early. If you notice any of the following patterns in your own behaviour or that of someone close to you, it may indicate a problem:

• Spending more time or money on gambling than intended
• Chasing losses by gambling more to recover money lost
• Feeling anxious, irritable, or restless when trying to reduce or stop gambling
• Lying to family, friends, or others about the extent of your gambling
• Gambling to escape problems, negative emotions, or stress
• Neglecting work, family, education, or other important responsibilities due to gambling
• Borrowing money or experiencing financial difficulties related to gambling
• Continuing to gamble despite negative consequences
• Failed attempts to cut back or stop gambling
• Experiencing mood swings or depression linked to gambling outcomes

If you recognise any of these signs in yourself or someone else, support is available.

Self-Assessment Questions

Use these questions to honestly evaluate your relationship with gambling:

• Do you gamble with larger amounts than you originally planned?
• Have you tried to cut back or stop gambling but found it difficult?
• Do you spend significant time thinking about gambling or planning your next session?
• Do you gamble when you are feeling stressed, anxious, or unhappy?
• Have friends or family expressed concern about your gambling habits?
• Do you feel you need to gamble with increasing amounts to achieve the same level of excitement?
• Have you hidden your gambling activity from others?
• Has gambling affected your relationships, work, or financial situation?

If you answered yes to several of these questions, please consider reaching out for support.

Setting Personal Limits

One of the most effective ways to gamble responsibly is to set personal limits before you start playing. Lanista Casino provides tools to help you stay in control:

Deposit Limits

Set a maximum amount of money you are willing to deposit within a specific time period (daily, weekly, or monthly). Once your limit is reached, you will not be able to deposit further funds until the period resets.

Loss Limits

Establish a maximum amount you are prepared to lose during a defined period. If your losses reach this limit, your account will be temporarily restricted to help protect you from further losses.

Time Limits

Set a maximum amount of time you will spend gambling in a single session or over a defined period. Lanista Casino will send you notifications when you are approaching your time limit.

Wager Limits

Control the maximum amount you can wager on individual bets or games. This helps prevent large losses on a single bet.

You can set, review, or adjust these limits at any time through your account settings. We encourage you to set limits that are realistic and sustainable for your personal circumstances.

Self-Exclusion and Cooling-Off Periods

If you feel you need a break from gambling, Lanista Casino offers self-exclusion options:

Cooling-Off Period

You can request a temporary suspension of your account for a period between 24 hours and 6 weeks. During this time, you will not be able to access your account or place bets, allowing you time to step back and reassess.

Self-Exclusion

For longer-term protection, you can apply for self-exclusion, which will prevent you from accessing your account for a minimum of six months. This is a formal measure designed to provide a break when you need it most.

To request a cooling-off period or self-exclusion, contact our support team through our website. Your request will be processed immediately, and your account will be locked for the duration you have specified. You will not be able to undo this decision during the exclusion period.

Reality Checks and Session Reminders

Lanista Casino includes features to help you maintain perspective while playing:

• Reality Check Notifications: Receive pop-up reminders at regular intervals showing how long you have been playing and how much you have spent. These are designed to help you pause and reflect on your gaming session.
• Session Time Displays: A clear display of your current session duration and remaining time on your account.
• Balance Displays: Regular reminders of your current account balance and spending during the session.

These tools are designed to encourage mindful gambling and help you maintain awareness of your activity.

Protection of Minors

Lanista Casino is strictly for adults aged 18 years and over. We have zero tolerance for underage gambling and take comprehensive measures to prevent minors from accessing our platform:

• Rigorous age verification checks are performed during account registration and before processing any withdrawals.
• We use advanced identity verification technology to confirm that all players are of legal age.
• Parents and guardians can request additional filtering tools to restrict access to gambling websites on shared devices.
• We work with organisations that provide resources for parents on protecting children from gambling harm.

If you are under 18, please do not attempt to create an account. If you become aware of underage gambling on our platform, please report it to us immediately.

Helpful Resources and Support Services in New Zealand

If you are struggling with gambling, support is readily available through reputable organisations in New Zealand:

Problem Gambling Foundation

The Problem Gambling Foundation is New Zealand's leading organisation dedicated to preventing and treating gambling harm. They offer free, confidential support through multiple channels:

• Helpline: 0800 664 262 (free call, available 24/7)
• Website: www.pgf.nz
• Services: Counselling, support groups, and evidence-based treatment programmes

Gamblers Anonymous

A peer-support organisation providing free support groups throughout New Zealand for people affected by problem gambling:

• Website: www.gamblersanonymous.org.nz
• Services: Regular support meetings and one-on-one support

Samaritans

If you are in crisis or experiencing emotional distress related to gambling:

• Helpline: 0800 726 666 (free call, 24/7)
• Website: www.samaritans.org.nz

Department of Internal Affairs

New Zealand's gambling regulator provides information on responsible gambling and player protections:

• Website: www.dia.govt.nz
• Information: Gambling legislation, player rights, and complaint procedures

How to Get Help

Getting help for problem gambling is a sign of strength, not weakness. Here are steps you can take:

• Talk to Someone: Reach out to a trusted friend, family member, or healthcare professional. Sharing your concerns is the first step.
• Contact a Helpline: Call the Problem Gambling Foundation on 0800 664 262 for free, confidential advice. Trained counsellors are available 24/7.
• Use Our Self-Exclusion Tools: Take immediate action by self-excluding from Lanista Casino and other gambling platforms through the New Zealand Gambling Commission's services.
• Seek Professional Counselling: Many counsellors and therapists in New Zealand specialise in gambling addiction and can provide tailored support.
• Join a Support Group: Organisations like Gamblers Anonymous offer peer support and community.
• Review Your Finances: Consider seeking advice from a financial counsellor if gambling has affected your financial situation.

Our Responsible Gambling Tools

Lanista Casino provides a comprehensive suite of tools to support responsible gambling:

• Account Limits: Set deposit, loss, time, and wager limits directly through your account settings.
• Reality Checks: Automatic reminders during play showing time spent and money wagered.
• Session History: View detailed records of your gaming activity to monitor patterns.
• Cooling-Off Periods: Request temporary account suspension from 24 hours to 6 weeks.
• Self-Exclusion: Exclude yourself for a minimum of six months when you need a longer break.
• Account Restrictions: Reduce your maximum bet or disable certain game categories.
• Support Links: Direct access to New Zealand gambling support organisations and helplines.
• Spending Dashboard: Clear overview of your spending, wins, and losses over defined periods.

These tools are designed to be user-friendly and accessible to all players. We encourage you to use them as part of your commitment to responsible gambling.

Final Message

Gambling should be fun and entertaining. If it stops being enjoyable or begins to cause problems in your life, it is time to seek help. At Lanista Casino, we are here to support you with the tools and resources you need to gamble responsibly. Remember: you are never alone, and support is always available. Please reach out if you need it.

For more information about our responsible gambling practices, please refer to our Terms and Conditions and Privacy Policy.